Our perspectives

Welcome to our blog and articles. We hope you find our insights thought provoking.

Trust isn’t just a word

The character of your company is on public view every time a customer promise is delivered and every time a customer promise is broken. When these promises are constantly broken your reputation will be inevitably damaged.

Are you pretending to listen to your customers?

Customer Centricity is a core value for many companies. It’s not a complex concept to grasp. No customers, no business. The fact is, you are never going to satisfy everyone.

What’s the purpose of your purpose?

‘Purpose’ and ‘Conscious Capitalism’ have become popular themes over the past few years. It’s even become acceptable to talk about Spirituality (or Mindfulness) in business.

Creating The Change That You Want To See

We each have a wasteland of some kind or other to deal with whether real or metaphorical. What strikes me about Jonathan’s rather heroic story is the immense power of persistence in the face of adversity. Ghandi is often quoted as saying ‘be the change you want to see’. It has become such a common leadership refrain many of us forget its intrinsic meaning.

The Myth of Exponential Growth

Leaders and companies that manage growth conscientiously can be both sustainable and profitable. They have outperformed the S&P 500 by 14 times and ‘Good to Great’ companies by 6 times over a period of 15 years.

Personal Leadership

The recent plethora of books and articles about the subject of Purpose remind me of a ‘Be the Change’ Conference I attended in London back in 2005. That experience made a significant impact on my life.