RTC (Real-Time Centre)

RTC (Real-Time Centre) was a highly innovative Swiss technology company based in Berne. It was founded as an outsourced IT centre to provide software products, outsourced solutions, operations, support, and training to a number of partner banks.

When CuriousLeaders started working with their initial high potential talent team the company was in a high state of turbulence and stress. The executive leaders wanted the business to transform from a dependent shared service and cost centre to an independent profit enterprise. This would require a significant mindset and behavioural shift across all management levels.

The board’s focus was around the paradoxical management of two opposing dynamics: How can we re-structure to become a leaner efficient organization and, at the same time, keep our innovative spirit and momentum going for a successful new product launch? The new product was called ‘IBIS’ and it became known as the product that would either make or break the company.

CuriousLeaders developed a 10 month leadership programme to encourage resilience and enhance commitment for the next generation of RTC leaders during a time of ambiguity and relentless pressure. The leadership programme ran for three years and helped form a strong network of over 50 highly motivated and accountable new leaders. The new product was successfully launched as a result.

IBIS was used by 70 banks in Switzerland and became the platform with the highest market share in Switzerland. This ultimately led to RTC being integrated into HP Switzerland as a profitable Competence Centre for Banking Solutions (HP BSC).

We were quite sceptical at the start regarding the employment of external consultants and facilitators especially since as Head of HR, I was very satisfied with our own highly qualified internal resources. The collaboration with CuriousLeaders helped open discussions and surface cultural transformation challenges we couldn’t have uncovered and addressed internally. The impact on the organisation included a measurable increase in departmental/lateral collaboration, shorter, more focused meetings and an increase in personal accountability of the participants. The entire CuriousLeaders team was highly regarded by our internal coaching team and the internal executive sponsors of the programme. It bridged silos and created a community.


Manfred Rohrer, Head of HR Region EOA, Switzerland

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